Questions and answers about transfer limits for citizens, information about which is contained in the Bank of Russia database

First of all, don't worry. The money deposited in the account remains completely safe when blocked. You can get it in person at any time (upon presentation of your ID) at the bank branch cash desks, and after eliminating the reasons for the blocking, you can restore remote access to it.

If you receive an SMS or phone call about a card being blocked and you are asked to provide your personal or financial information to unblock it, ignore this request and call the bank yourself at the phone number indicated on the back of the payment card.

For security purposes, the payment card is blocked, including if you have entered the PIN code incorrectly several times in a row. In this case, to unblock the card, you need to contact your bank or the card will be unblocked automatically the next day or 24 hours after blocking. If necessary, the PIN code can be changed in the Internet bank, mobile application, contact center or bank branch. If this is not possible, and you cannot remember the PIN code, the payment card will have to be reissued.

Banks are required to monitor suspicious transactions on their clients' cards. Therefore, the card may be blocked, including if the bank suspects fraudulent or suspicious transactions on your account. The bank is required to immediately notify you of this.